Santa Claus—Leader of North Pole Operations. With the changing times, Santa has a lot to do to keep up with the current state of the world AND make sure his legacy lives on untainted.
Mrs. Claus—Santa's wife. As matriarch of the North Pole, the Mrs. is worried about some of her husband's decisions and may have to exert her power to get her way!
Connie Claus—Santa's daughter. Connie is the heir apparent but someone without a lot of Christmas Spirit in her heart. Will her spoiled attitude ruin her chances to inherit the kingdom and legacy her father has built?
Kris Krangle—Santa's protégé. Hand-picked to marry Santa's daughter and take over North Pole operations, Kris is filled with kindness, generosity and a business sense worthy of running the North Pole. The only thing Kris is missing is the affection of Connie.
Jingle—Head elf. Groomed from adolescence to be Santa's right-hand man, Jingle oversees every aspect of the North Pole operations and events. He is the elf the others answer to.
Jangle—Elf. In charge of toy-designing, Jangle has a knack for making plans that some may see as outdated. Is Jangle's time in the workshop up or is there another reason for the lacking toy production?
Snappy—Elf. As Santa's official list maker, Snappy is responsible for reading the correspondence that comes in and goes out of the North Pole. There is rarely a request that Snappy has not heard… until this year.
Spanky—Elf. While children around the world are familiar with Santa's "naughty and nice" list, few realize that Spanky also makes an identical list for the inhabitants of the North Pole. Spanky will take charge if anyone steps out of line.
Bouncy—Elf. In charge of the reindeer, Bouncy is allowed to care for the animals, but that is where their decisions end.
Blinky—Elf. While Blinky considers himself the hardest working elf in the factory, there are others who would tell you different. It is hard to tell if Blinky's diligent behavior is intended to help boost toy production or aimed at his goal of becoming the next 'head elf'.
Ivy—Elf. Filled with a vengeance, Ivy has vowed to find the reindeer who ran over her husband and make them pay for his pain.
Holly—Elf. As Jingle's main squeeze, Holly has used her position to her advantage—even when it angers others.
Sparky—Elf. Tired of always being a worker-elf, Sparky is ready to use their wits and resources to promote their position.
Rudolph—Reindeer. With his position on the sleigh guaranteed, Rudolph has not been living up to his potential and testing his boundaries.
Dasher—Reindeer. As the fastest reindeer, Dasher's speed prevents him from being removed from the sleigh team… unless he is found guilty of something terrible!
Cupid—Reindeer. The belle of the barn, Cupid is a sucker for true love and appears to be more worried about her beau's position on the sleigh than her own.
Vixen—Reindeer. Smitten by power and intrigued by position, Vixen will do anything to remain Rudolph's girlfriend… as long as he remains on the sleigh team.
Blitzen—Reindeer. A committed team player, Blitzen simply wants to see the sleigh team get faster to ease Santa's worries.
Dusty—Reindeer. With his sights set on joining Santa's sleigh team, Dusty has worked hard to prove himself a worthy reindeer. However, it will take an opening on the sleigh for Dusty to be in!
Holiday Wishes—North Pole postmaster. In charge of communications, Holiday often uses their position to collect data as well as deliver it.